Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I serve Knowledge base articles from my Portal

At some point it was possible for me to edit the section in my Service Desk Portal under Learn More About to allow Knowlege Base articles to be accessed there. I have multiple articles that I'd like to have available on the front page of my Service Desk Portal but do not see a means of getting them on there. I can search for them, but as a user, how would I know what is available to search for? I'd prefer to have a list in front of me, and I, as the project admin, would like to be able to update that list of articles under Learn More About.

1 answer

1 accepted

0 votes
Answer accepted

Hello Andrew,

Thank you for reaching out to Atlassian Community!

The section you are talking about is the Category feature where it's possible to organize the articles on specific categories for the customers to easily find what they need.

To create categories and also add/remove articles from categories, please go to Projects > Select the desired project and on the left sidebar, click on Knowledge base.

Screen Shot 2021-02-01 at 11.39.03.png

For more details, please check the documentation below:

Kind regards,
Angélica

Thank you! That got me what I needed. 

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you