How can I serve Knowledge base articles from my Portal

[Andrew Somers]

At some point it was possible for me to edit the section in my Service Desk Portal under Learn More About to allow Knowlege Base articles to be accessed there. I have multiple articles that I'd like to have available on the front page of my Service Desk Portal but do not see a means of getting them on there. I can search for them, but as a user, how would I know what is available to search for? I'd prefer to have a list in front of me, and I, as the project admin, would like to be able to update that list of articles under Learn More About.

[Angélica Luz · Accepted solution]

Hello Andrew,

Thank you for reaching out to Atlassian Community!

The section you are talking about is the Category feature where it's possible to organize the articles on specific categories for the customers to easily find what they need.

To create categories and also add/remove articles from categories, please go to Projects > Select the desired project and on the left sidebar, click on Knowledge base.

For more details, please check the documentation below:

• Categorize knowledge base articles

Kind regards,
Angélica

[Andrew Somers]

Thank you! That got me what I needed.