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How can I send an image at automation mail?

Hello, I'm trying to create a signature for the automation mail, like:

 

Regards,

IT Management Services

;image;

 

Is that possible? I was trying using a simple HTML script:

 

Regards,

IT Management Services

<img src="https://image" alt="" width=60 height=40>

 

But in the mail, it comes with error.

JiraSupport2.png

1 answer

0 votes
Esther Strom Community Leader Jun 11, 2021

Hi, @Guilherme Dallagnol - do you mean you receive an error when you try to save the automation rule, or the email you receive has an error in it? I just tested this with a publicly available image, and it worked correctly.

2021-06-11 11_57_43-Project automation - The Jira of Champions.png2021-06-11 12_00_04-Testing email image - esthermstrom@gmail.com - Gmail.png

Is the image you're trying to use accessible (i.e. online somewhere that you can access via a public URL), or is it on an internal server? If it's internal, it may not be possible. 

Another alternative is that your email client is blocking the image source.

This worked for me

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