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How can I see the invoices/receipts for a Jira Service Management project

Daiyue Weng
Daiyue Weng Sep 20, 2023

Hi,

I am the admin for my Jira organization. I have a Jira service management project that was just switched to a free plan from a standard one. I am wondering how I can see the receipts for previous payments for the service management project.

I can access the billing section, but all I can see is the billing preview without access to the receipts.

Thanks

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Jack Brickey
Jack Brickey
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Sep 20, 2023

Hi @Daiyue Weng , see if this works...

go to Billing under Administration and for the product click on the ellipses on the right and select Manage. This will take you to a page where you will see Billing history in the sidebar.

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Daiyue Weng
Daiyue Weng Sep 20, 2023

Hi, Jack

I clicked the Jira Service Management project and selected Manage, but I couldn't see the Billing History (as depicted in the screenshot).

Jira Service Management billing preview.JPG

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Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Sep 21, 2023

Unsure then. I would reach out to Atlassian support and select billing option.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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