How can I remove this additional text from the email notification?

[Nik Seibold]

(Service Management)

I have implemented an automation that sends a comment notification when an issue is created. This notification includes a message addressing the author, ensuring they receive an email containing the comment text. However, the email contains additional text at the beginning, as follows:

Answer above this line.

We just wanted to confirm that we received your request. We are working on it.

How can I remove this additional text from the email notification?

[Fernando Eugênio da Silva · Accepted solution]

@Nik Seibold 

This notification was sent by Customer Notifications template. You can disable this content going to: Project Settings > Customer Notifications > Disable the customer notifications you want it (your example looks like the Request Created customer notification)

You can see more details about it here: Disable service project notifications for internal users | Jira Service Management Cloud | Atlassian Support and here: Create and edit the content of your customer notifications | Jira Service Management Cloud | Atlassian Support

Hope this helps you!