Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,323,843
Community Members
 
Community Events
168
Community Groups

How can I remove a user access without loosing tickets and deactivate their licence accounts

How can I remove a user access without loosing tickets and deactivate their licence accounts to reduce licence costs

2 answers

1 accepted

2 votes
Answer accepted
Charlie Misonne Community Leader Jul 08, 2021

Hi Candy,

When you remove a user all their tickets will remain in Jira. No need to worry about losing data when removing/ deactivating users.

  1. Click the gear icon -> user management
  2. Find the user
  3. To revoke access:
    1. Click the 3 dots next to the user
    2. Select "revoke site access"
    3. This will keep the user and deactivate the license
  4. OR: to delete the user
    1. Click the user
    2. Click 3 dots on the top right
    3. Select "remove user"
    4. This will remove the user from the user list completely but their work in Jira will be kept
Jack Brickey Community Leader Jul 08, 2021

advice - Don’t delete users 

Like Daniel Eads likes this

@Jack Brickey  why? I have now 28 pages of users and ghosts... I'd like to clean that by removing users that left the organization. Why shouldn't I?

Jack Brickey Community Leader Jul 14, 2022

@natalia.daraszkiewicz , conventional best practice is not to delete but simply deactivate. Of course your practice/process can be different and the ability to delete is certainly there. If you are to delete I would recommend first finding every record where the user exists and change it to another user. Maybe a default user?

1 vote

You can "disuser" accounts with a flag in the user's profile in site management, or just remove them from the group(s) that let them use the application (if, for example, a user has access to Jira because they are in the group "Jira-software-users", then removing them from the group removes their access, and reduces the licenced user count)

Neither of those will affect the data on your issues.  But the user will no longer be selectable when changing fields like assignee.

Jack Brickey Community Leader Jul 08, 2021

Why would you not simply revoke access?

administration > user management, find user and click on ellipses.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Do you use Jira Service Management for non-IT teams?

To the awesome folks here on Community! My name is Jehan and I'm a product manager on Jira Service Management. We are looking to talk to any of you out there that use our product for non-technical ...

579 views 13 17
Read article

Atlassian Community Events