How can I pull a customers asset information into an issue through automation?

[tyler mikkelson]

I'm pretty new to JSM and still trying to figure everything out. However, I'm trying to create some automation that would allow me to see the Asset Object assigned to the Issue Reporter.

For example, if a customer submits an issue, then this automation would autofill an "Asset" field in the issue with the serial number of the Asset Object they have assigned to them.

I can't seem to figure out how I can connect the issue with the asset object like that.

[tyler mikkelson · Accepted solution]

This is what I've configured so far

[tyler mikkelson]

"Device Assignee" is an additional field I added to the "Laptop" Object Type

[tyler mikkelson]

Ended up resolving my own issue. Using objectTypeID = "ID" number rather than the written name resolved the issue