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How can I pull a customers asset information into an issue through automation?

tyler mikkelson April 2, 2024

I'm pretty new to JSM and still trying to figure everything out. However, I'm trying to create some automation that would allow me to see the Asset Object assigned to the Issue Reporter.

 

For example, if a customer submits an issue, then this automation would autofill an "Asset" field in the issue with the serial number of the Asset Object they have assigned to them.

 

I can't seem to figure out how I can connect the issue with the asset object like that.

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tyler mikkelson April 2, 2024

This is what I've configured so far 2024-04-02 13_44_47-Assets object_s field configuration - JIRA — Mozilla Firefox.png

tyler mikkelson April 2, 2024

"Device Assignee" is an additional field I added to the "Laptop" Object Type

tyler mikkelson April 2, 2024

Ended up resolving my own issue. Using objectTypeID = "ID" number rather than the written name resolved the issue

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