I currently have 3 Jira projects, each one for a specific client, however, in the service portal all users can see the other existing projects and enter other types of requests.
Project Client.
Another test projects
@Jhon Alexander Latorre Garcia Latorre -
Hi Jhon:
For JSM project, you can adjust the following "Customer permissioin"
Once it is set for your projects, only users (customers) added to a specific project will be able to see the project listed in the portal.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You need to change the option to "Customer added by agents and admins". It cannot be "Anyone on the web".
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thank you for the information. Now the costumers only can see their support portals.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Excellent... Glad to help. When you have a chance please click on "Accept Answer" for your question.
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.