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How can I limit the approve people is not same as the create people.

Hi,

 

I create an approve step in my workflow. But now when people create the ticket, he can choose himself as the approve people, this is not allowed in my company.

 

How can I config the workflow? I want limit the approve people, if you create a ticket, you can't be the approve of this ticket.

1 answer

2 votes

@谭玺 Tony Tan _Engineering - SRE TL_ -

Welcome to the community.  It is my understanding that you will need a 3rd party add-on to modify the WF at issue creation time where user keys the person for the approver field by adding an validator check against the value selected for the approver field is not the reporter.  Only then the issue will be created.

Here are the two add-ons that you can try it out (both are excellent add-on to have for any Jira/JSM implementation in my professional experiences)

ScriptRunner for Jira - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?tab=overview&hosting=cloud

Jira Misc Workflow Extensions (JMWE) - https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?tab=overview&hosting=cloud

Those two add-ons provides many buildings components which can makes your customization tasks easier and with little or no coding required.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin  Thank you so much! I will check the two add-ons.

@谭玺 Tony Tan _Engineering - SRE TL_ -

Glad to assist.  If my suggestion helped you, please click on Accept Answer when you have a chance.

Best, Joseph

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