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How can I integrate Pipefy with Sevice Desk?

Andrés Laiseca
Andrés Laiseca Oct 03, 2023

I have a customer that uses Pipefy as the first level of support for users and I need to integrate it with my Jira Service Desk to receive the second level of support through integration.

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Jack Brickey
Jack Brickey
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Oct 03, 2023

Hi @Andrés Laiseca , welcome to the community. 

The answer really depends on the details of what you mean by integrate. For example if you simply want to create a new issue in your JSM project then if a user of Pipefy could initiate an escalation that resulted in sending an email then that could be directed to your JSM project which would create a new ticket. However, if you wanted Full integration where updates on one side would be reflected on the other then that is going to require some API work. 

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Andrés Laiseca
Andrés Laiseca Oct 03, 2023

Thank you for your response @Jack Brickey!
Could you guide me how to start working with API for the full integration?

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Jack Brickey
Jack Brickey
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Oct 04, 2023

Hi @Andrés Laiseca , not really. Such an effort would be a project starting with documenting the requirements and understanding Pipefy. The best I can offer is a link to the APIs - https://developer.atlassian.com/cloud/jira/software/rest/ 

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