How can I get refresh button like Jira Software in Jira Service management?

[Jimmy Trivedi]

I'va a Jira Software Project called, General. In that refresh button is there [check the SS below]. Now I created one new Service Management project, in that refresh button is not there. So how can I get it?

Please check the below screenshots:

[Dirk Ronsmans · Accepted solution]

Hey @Jimmy Trivedi ,

From what I can gather from the screenshot you are in the "advanced search" functionality?

It seems you have filtered on the "General" project there. You can simply include your JSM project(s) or select only those and it will be the same thing.

Within JSM directly you'll have queues and those refresh by itself. (or you can refresh your browser)

[Jimmy Trivedi]

Hi @Dirk Ronsmans Thanks for the quick response. I've edited my question, please check and let me know if you still have doubt.

[Jimmy Trivedi]

@Dirk Ronsmans Also, I'm not using any search. And you're right, That is just a filter, I created and I can filter any other project. But I do not want to filter here. I want to do in my another Servive management project.

[Dirk Ronsmans]

Hi @Jimmy Trivedi ,

Thanks for getting back to me. I'm still a bit  confused tho. Any chance you could share a screenshot of where the "refresh" icon is missing? 

Jira has several places where you can be searching and just wanna make sure I'm at the right spot.

The more information you can put on the screenshot (so we can see the menu too) would be great

[Jimmy Trivedi]

@Dirk Ronsmans 

PFB: Company managed project - Service management - General desk

[Dirk Ronsmans]

Excellent!

Going by this I can see that you are in a Queue and not just a filter.

A queue indeed does not have this refresh button, as it refreshes automatically. (or you can hit a browser refresh since it has a hard link)

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-queues/

So it's not really missing, it's a different feature (Filters vs Queues)

[Jimmy Trivedi]

@Dirk Ronsmans So which has more customization option?

[Dirk Ronsmans]

@Jimmy Trivedi ,

They are essentially the same.

A queue is something that is managed by your admin/project lead and a regular agent doesn't have permissions to change the columns or the filter used by the queue.

A filter can be created by anyone and adapted by anyone.

[Jimmy Trivedi]

Thank you.