How can I get my clients to attach documents?

[Gian Tuesta]

Hi

I have a server license from the Jira Service Desk and I am having trouble editing the fields in the Portal Customer.

I need clients can attach documents, and I can't find this field, do I need some extra permission?

[PhilSpo]

Hello Gian,

In the request form in the customer portal, you need to make sure the field 'Attachment' is present and that Required is set to 'Yes'

Phil