How can I get automation to update a custom field in my ticket?

Question

Using automation, I am trying to update a custom field (Departments) in my JSM ticket with the information in Assets (People object, Department attribute).  My end goal is to have the department field in the ticket updated with the person's department.

I have the automation set to run when a ticket is created.  It then adds information to the audit log to validate the person has a department listed in Assets.  It then edits the issue to add the department to the Departments field.  The audit shows that the automation rule is running successfully, but it never actually updates the field.

I used the information found in Use-Case 2 here

How to copy values between Assets object field and multi-select custom field using Automation | Jira | Atlassian Documentation

Any assistance you can provide to help get the Departments field updated with the Asset information would be greatly appreciated.  Thank you.

Adolfo Casari · Answer

@trthomasThe example for that KB is kinda misleading, you shouldn't use issue.People.... but the name of the smart value that holds the object you want to put in Departmets (the one you used in your last log action). I assume Departmets is an Asset customfield configured properly.-

Nicolas Grossi · Answer

@trthomas You might take a look at this thread: https://community.atlassian.com/t5/Jira-questions/How-can-I-automate-the-updating-of-a-value-in-a-custom-field/qaq-p/1864085