Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,204
Community Members
 
Community Events
176
Community Groups

How can I generically mention the reporter or assignee in a comment

Hello,

The scenario is this. I have some templates created with TextBlaze, and I would like to add the reporter or assignee of the issue to them so that they say something like:


Hello @john.doe,

Thank you for contacting us and bla bla bla...

Obviously, in the template I don't know the name of the customer so I have to get it somehow.

I've tried with "@reporter", "[~{{reporter}}]", "[~username]", "@username", and others with no effect. Thank you

 

1 answer

1 vote
Dave Mathijs Community Leader Dec 09, 2022

Hi @franmartcl welcome to the Atlassian Community!

Have a look at the following Documentation article for more info: Managing service project notifications

Thank you, I have tested with ${issue.reporter.name} but it doesn't seem to work for comments.

Note that I only have access as an agent to the system.

Dave Mathijs Community Leader Dec 09, 2022

Can you share a screenshot of where you're trying to add the variable for the reporter? Is it just in a public comment?

I'm testing on an internal comment, but I do intend to use it on a public one
comment.png

Dave Mathijs Community Leader Dec 09, 2022

Which third-party app are you using for the "canned responses"? Do you have a link to the Marketplace for "TextBlaze"? I don't find any reference.

Text Blaze is a simple GoogleChrome extension: https://chrome.google.com/webstore/detail/text-blaze/idgadaccgipmpannjkmfddolnnhmeklj?hl=en

As for Canned Response, I don't know the vendor, but I see now that I can create my own personal templates! This solves my problem (and actually gives some new options!). Thank you for pointing this out!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS

Atlassian Community Events