Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How can I display all tickets if Impact and Urgency have no value yet?


I have the problem that I would like to filter my tickets, I want a filter in which all tickets appear that have no assignment impact and urgency.

It doesn't work with != or not in , anyone have a suggestion?

Best regards

3 answers

1 accepted

3 votes
Answer accepted

You're looking for empty fields (ones with nothing set), so I'd suggest either

Impact is empty and Urgency is empty

Impact is empty or Urgency is empty

The first will find issues where both are unset, the second issues where either is unset.

1 vote
Alex Koxaras Community Leader Jun 08, 2022

Hi @Konstantin Löscher 

Can you please share you full JQL with us?

In addition, can you please clarify what type of fields are Impact and Urgency and what values do they take?

Finally can you confirm that at least 1-2 issues have values on these fields?


(Impact != "Extensive / Widespread" OR Impact != "Minor / Localized" OR Impact != "Moderate / Limited" OR Impact != "Significant / Large") AND (Urgency != Critical OR Urgency != High OR Urgency != Low OR Urgency != Medium)



all will be displayed that has no value in both fields

Thank You,

Impact is empty or Urgency is empty

Thats is the solution 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

484 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you