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How can I create specific customized workflow rules

Hello there,

I want to make a notification (by a workflow rule for example) that sends customized message to some e-mail address (or even addresses) 

For example, 

1. If some issue is founded / created, the dev team to be acknowledged

2. if it's moved to DONE, the sales team (different e-mail address) to know

Any ideas, suggestions would be warmly appreciated 

Kind regards,


2 answers

1 accepted

0 votes
Answer accepted

Hi Chavdar!

what you have described can be accomplished in various ways, some of these could be:

- creation of specific notification transition in workflow 

- in automation for Jira the action "send email"

Screenshot 2022-05-24 at 10.44.50.png

Hope it helps.


Thanks much Alberto,

I have this achieved networking in different opts in workflow rules. Anyway, your response still makes sense, because it showed me that I am in a right direction 

If you don't mind, I would like to ask another question:

I am attempting to create new project "Jira Service Management" and it asking me to ask site admin for approval to get free trial. I assume I should be notified, but nothing from anywhere. Below is the confirmation, where I am wrong?

EMPTY - Copy (2).jpg

Like Chavdar Georgiev likes this
0 votes


Was my mistake - finally got approval to use Jira Service Management and now all features are available

Please consider this as a solved/done

Kind regards,

Chavdar Georgiev

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