How can I create specific customized workflow rules

Chavdar Georgiev May 24, 2022

Hello there,

I want to make a notification (by a workflow rule for example) that sends customized message to some e-mail address (or even addresses) 

For example, 

1. If some issue is founded / created, the dev team to be acknowledged

2. if it's moved to DONE, the sales team (different e-mail address) to know

Any ideas, suggestions would be warmly appreciated 

Kind regards,

Chav

2 answers

1 accepted

0 votes
Answer accepted
Alberto Salvante
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 24, 2022

Hi Chavdar!

what you have described can be accomplished in various ways, some of these could be:

- creation of specific notification transition in workflow 

- in automation for Jira the action "send email"

Screenshot 2022-05-24 at 10.44.50.png

Hope it helps.

Best,
Alberto

Chavdar Georgiev May 28, 2022

Thanks much Alberto,

I have this achieved networking in different opts in workflow rules. Anyway, your response still makes sense, because it showed me that I am in a right direction 

If you don't mind, I would like to ask another question:

I am attempting to create new project "Jira Service Management" and it asking me to ask site admin for approval to get free trial. I assume I should be notified, but nothing from anywhere. Below is the confirmation, where I am wrong?

EMPTY - Copy (2).jpg

Like Chavdar Georgiev likes this
0 votes
Chavdar Georgiev May 31, 2022

Hi, 

Was my mistake - finally got approval to use Jira Service Management and now all features are available

Please consider this as a solved/done

Kind regards,

Chavdar Georgiev

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events