How can I create an automation to send an email when one sub-task gets completed?

Question

Hi there,

I am new to automation and I am trying to put together one that fires off an email when a sub-task gets completed. I currently have an automation that creates sub-tasks for a request when it gets submitted. I am looking to only send this email when one of the sub-task gets marked as either "Done" or "Work In Progress".

Is there any easy way to do this?

Dirk Ronsmans · Accepted Answer

I guess the most basic way would be:

* Trigger: Issue transitioned
* IF: issue type = Sub-Task
* IF: Status equals one of: "Done" / "Work In Progress"
* THEN: Send Email action

The IF statements you could combine if you use a IF/ELSE block, but 2 IF blocks underneath eachother should also work