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How can I create an automation to send an email when one sub-task gets completed?

Adit Thapa
Adit Thapa
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December 10, 2024

Hi there,

 

I am new to automation and I am trying to put together one that fires off an email when a sub-task gets completed. I currently have an automation that creates sub-tasks for a request when it gets submitted. I am looking to only send this email when one of the sub-task gets marked as either "Done" or "Work In Progress".

 

Is there any easy way to do this?

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Dirk Ronsmans
Dirk Ronsmans
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December 10, 2024

I guess the most basic way would be:

  • Trigger: Issue transitioned
  • IF: issue type = Sub-Task
  • IF: Status equals one of: "Done" / "Work In Progress"
  • THEN: Send Email action

 

The IF statements you could combine if you use a IF/ELSE block, but 2 IF blocks underneath eachother should also work

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