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How can I copy an existing issue type to create as a new issue type with similar features?

Tom Horton February 19, 2024

The existing Service Request with Approvals issue type is great, but I want to create an issue type that has the approvals at the end of the issue.

For example, a controlled document update needs to be approved by the QA person after the document change is done. The existing Service Request with Approvals has the approvals at the start of the request. We use this issue type but need to create a new one for document control updates.

I couldn't find a copy feature for an existing issue type.

Thanks!

Tom

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2024

Hey Tom,

I think you’re a little confused here. To create a new issue type just created and then add it to your issue type scheme. No need to do a copy.

But since you reference approvals, those are seen in the workflow which is attached to the issue type. So it sounds like you just need to copy the workflow and make changes to it and not copy the issue type.

Tom Horton February 20, 2024

Yes, I'm confused. I've updated workflows before, but this is the first time I need to create/update a new one.

Thanks for the help.

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Tom Horton February 22, 2024

@John Funk OK, I have the new workflow, I've assigned it to a new Issue Type. How do you assign an existing Request Type to this new Issue Type? I'm so close to getting this to work but I can't find the right place in my Service Project settings. Here's a screenshot of where I want to automatically assign a Request Type for the user.

 

Screenshot 2024-02-22 at 1.57.48 PM.png

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 22, 2024
0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 19, 2024

Hi @Tom Horton ,

do you really want to copy an Issuetype? It seems to me you want to copy the workflow and edit the approval placement.

Tom Horton February 20, 2024

Agreed, I'm confused. I'll copy and edit the approval workflow.

Thanks!

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