How can I change the notification on "An Issue is Created" email to be that of the reporter?

[Peter Gagne]

Notifications from newly created Customer Portal Requests are being received by our agents as FROM: jira@<domain-name>.atlassian.net  How can I change this to have the Sender be the Reporter? 

[František Špaček _MoroSystems_ · Accepted solution]

Hi,

sadly this is not possible, mainly due to the ability of Jira process replies to notifications, which are added as comments to issues notifications are coming from.

If you want to reply to the sender, just reply to the incoming notification - your reply will be automatically added to the system as a comment and customer will get his notification for your comment too. This can easily mimick sending emails between all parties participating on the request, while at the same time keeping whole history directly in the ticket (and thus easily searchable etc.).

[Adolfo Casari]

@Peter GagneJSM has queues that your agents can use to see and organize incomming requests.

[Łukasz Modzelewski _Lumo_]

"You can configure the sender email address for a Jira Cloud project. This will also serve as the reply address for responses to notifications, which can work in conjunction with Creating issues and comments from email.

When you set the sender address for a project, all notifications are sent from this address. This setting is specific to the project and won't affect the configuration of other projects."

Source: https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/ 

Based on that, it's not dynamic and would affect replies also breaking some functionalities