How can I change the Resolution value for a ticket?

[Arnis Riškovs]

Hi,
Previously, project configuration were such that after status Postponed, the Resolution was set to Cancel. It needs to be replaced.

[Nic Brough -Adaptavist-]

Hi Arnis,

The "correct" way to do it is what Nikola said, but to correct the existing data (after you've corrected the workflow if necessary), there is another option, assuming the project is a company-managed one.

• Create a new permission scheme that allows "edit" to only you
• Apply it to the project
• (Or you could just do this at a time when you know no-one is going to be doing anything in the project)
• Find the "edit" screen for the issue type(s) to change
• Add the resolution field to it
• Run a search for the issues, and use "bulk edit" to change the resolution
• Remove the resolution from the edit screen <- this critical, you should never have the resolution on the create or edit screens
• If you went for the permissions route instead of downtime, put the old permission back in place.

[Nikola Perisic]

Hello @Arnis Riškovs ,

You can add Resolution values in Settings -> Resolutions:

BR,

Nikola

[Arnis Riškovs]

The problem is that after starting the processing of several postponed tickets, value of Resolution remains Cancel.
How to change the value in specific tickets?

[Nikola Perisic]

If the resolution has already been set for those issues, what I'd suggest that you add a transition that will move the issue back to the "In progress" status category and from their you want to set the Resolution to "None". 

Also, the transition that leads to the "Done" status category, should have a "Resolution screen" added so the resolution can be changed.