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How can I change fields like category, status, priority etc by sending email by the ticket owner?
1 answer
Hello @Abhishek Gupta
Thank you for your question and welcome to the community.
First of all, please make sure that this is something that you want to implement. Resolving issues based on comments can lead to missed comments from customers that might have additional questions.
However, if you still want to implement this, the below automation should give you a start
Is this what you are looking for?
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