I have Request Types created under wrong Issue type and I want to change it 1 go so , I dont have to to recreate them individually again.
We have 20 service desk projects created and around 15 request type created under Issue Type as "Problem" which should be "Incident" Issue type.
Where can I edit this.
Hello Community - the request was tagged with "Cloud", why is a server ticket being referenced?
In the old (JSD Cloud) view, you could simply change the issue type in the request type screen (thus saving yourself from having to recreate something that could take hours). I'm no longer seeing that this is the case. The popular response is due to the recent changes, this is no longer the case and not only can you not "copy", but you have to remake the portal.
Really hope I'm wrong and missing something. Could someone please confirm?
I'm running into this same problem. I've created a bunch of Jira Service Management Request type, and now I'm needing to associate to a new Issue type. I assume this happens all too often as we get feedback from our users and we want to continually improve our process and workflows.
Must must have imo!
Vincent the cloud ticket posted above is Gathering Interest (at the time of posting). It might be a while until this is a capability again. I'll defer to a community champ to correct me, yet if I'm right, it would seem that if you need to recreate the request type under the necessary issue type.
yo ucan bulk change the customer request type. You can follow this link in order to do it: https://community.atlassian.com/t5/Jira-questions/How-to-bulk-change-customer-request-type-field-value/qaq-p/780319
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