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How can I change a Request Type mapping to an Issue type globally (that is not editing individually)

I have Request Types created under wrong Issue type and I want to change it 1 go so , I dont have to to recreate them individually again.


We have 20 service desk projects created and around 15 request type created under Issue Type as "Problem" which should be "Incident"  Issue type.


Where can I edit this.



3 answers

For future visitors like me.

Save the trouble of looking further, and vote for it here:



Hi @NehaSThakur,


once you have configured the request types showing in your customer portal, you can't change the issue type mapped. Unfortunatelly, you have to create another to replace this.

thanks  @Francesc_Arbó , yeah that's what I have concluded too. But, wanted to confirm with community users  to be sure there is no way around !

Like Durell Demartini likes this

Sorry, I've been in the same situation some times and it's quite frustrating to repeat the same task. It could be great if you open an issue to Atlassian with this feature.

If you do it, I'll vote for it.

Like # people like this
Will Balson Community Leader Jul 25, 2019


Deleted user Jun 24, 2020


Like # people like this

Hello Community - the request was tagged with "Cloud", why is a server ticket being referenced?

In the old (JSD Cloud) view, you could simply change the issue type in the request type screen (thus saving yourself from having to recreate something that could take hours). I'm no longer seeing that this is the case. The popular response is due to the recent changes, this is no longer the case and not only can you not "copy", but you have to remake the portal. 

Really hope I'm wrong and missing something. Could someone please confirm?

Like Karen Dyer likes this

I'm running into this same problem. I've created a bunch of Jira Service Management Request type, and now I'm needing to associate to a new Issue type. I assume this happens all too often as we get feedback from our users and we want to continually improve our process and workflows.


Must must have imo!

Vincent the cloud ticket posted above is Gathering Interest (at the time of posting). It might be a while until this is a capability again. I'll defer to a community champ to correct me, yet if I'm right, it would seem that if you need to recreate the request type under the necessary issue type. 

Hi @NehaSThakur,


yo ucan bulk change the customer request type. You can follow this link in order to do it:

Hi  @Francesc_Arbó


Thanks alot for your response but this not what I am asking. See the screenshot below we looking to update the different Request Type we created in our system to map to another Issue type but its not Editable.

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