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How can I build dashboards for managers which displays all of their team members tickets?

I would like to build a dashboard which would allow any manager to view the status of tickets submitted by themselves and their team members.

When building the filters, I initially used the currentuser jql syntax but there doesn't seem to be a way for me to further select for team or group from there. I see how to build teams in jira, but there doesn't seem to be much in the way of using advanced search to look for teams or groups.

assignee = currentUser() OR reporter = currentUser()
status changed BY currentUser() OR reporter = currentUser() 
OR watcher in (currentUser()) OR assignee = currentUser() 
OR assignee was currentUser() OR commentedByUser = currentUser() 
ORDER BY updated DESC

An alternative would be to build individual dashboards for each Manager and add each of their subordinates to the search. I'm hoping there's a better way because there's a lot more room for error in this method. 

1 answer

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Mark Segall Community Leader Dec 05, 2022

Hi @Evan Smith - Without a marketplace app like Rich Filters, you're going to run into challenges.  Natively, you'd need to create individual dashboards for each team.

Thanks @Mark Segall 

I might have to give Rich Filters a try. Do you have any others to recommend or would that do the job?

Also, can you tell me what's blocking me from searching by Team here? I have it sorted for all tickets and all issue types.

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Mark Segall Community Leader Dec 05, 2022

Do you have any others to recommend or would that do the job?

I've also used Quick Filters in my past.  I believe both provide a decent trial period if you want to give both a try. 

can you tell me what's blocking me from searching by Team here?

Team is specific to Advanced Roadmaps and I believe it only works with shared teams.  When I attempt from my test environment, the only option that shows up is my shared team.

Thanks! I will give Quick Filters and Rich Filters a try.

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