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In my configuration I am unable to find the Due Date field as mentioned in the confluence article https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956713305.html
Here my intention is to display the SLA based on due date.
@Naveen Reddy - hi Naveen!
Unfortuntely SLAs in Jira Service Desk Cloud can't be configured that way without purchasing an add-on. The Confluence article you found is for JSD Server (including Data Center), not Jira Service Desk Cloud.
You can try SLA Time and Report to resolve this request. This add-on has the function for selecting any issue field as start and stop conditions for SLA, including the due date.
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