Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I attach a file directly in a transition screen?

I have a transition screen, just with the "comment" field that can be seen in the customer portal, and I need to attach files directly in this screen to share them with clients in the portal and execute the transition.

I know I can attach files in comments and in the"attachement" field inside JIRA and when the file is added in the issue I can attach it in the transition screen, is that the only way I can do this?

I've tried putting the "Attachment" field in the transition screen but the customer doesn't receive the files attached in the portal.

Thanks from now on

1 answer

1 accepted

Hi @Sofia Grunspan 

Looks like you're very close!  However, you'll need an app (add-on) to show attachments in the portal.  Extension for Jira Service Desk does this:

Show Attachments.png

Thanks! Whats the name of the add on that allows me to do that? Thanks again!


For me it's more like a bug.

If ou attach any file BEFORE the transition, the attachment icon is enabled on the transition screen comment, and you can add new files right there and generate a link for the customer to download it. However, if there is no attachment on the issue before the transitin, even if you add a new file, the attachment option is not shown on the comment pallet.

attachment 1.pngattachment 2.pngAny known issue regarding to this?


Hi @Sofia Grunspan ,

I managed to find the related bug, already mapped by Atlassian.

I'm encouraging m team to vote this bug. So, if you would also like it to be fixed, vote it as "This affects my team".


I've voted I hope, they can fix it soon, Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you