Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
How can I allow my clients to change the issue’s status?
We have been told by our clients that they have been receiving every issue’s updates, though they can’t change the status on them. We would like to allow the customer to change an issue’s status on their end from “Waiting for Customer” to “Waiting for Assistance”, “Resolved”, or “Canceled”.
Is there any way to do this?
Thanks
2 answers
Yes. When editing the workflow, you need to click on the transition you want the customer to be able to execute and check the box to show it on the customer portal.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.