I'd like to observe roles based security in JSM and am wanting to add agents to a Jira Service Management project by assigning a user group to the "Service desk team" role instead of inviting users individually.
I was able to add a user group to the "Service desk team" role, but it doesn't seem to provide agent access (or any other access) to the users in that group.
Is there any way to provision agents by adding a user group to a project role or must you invite the team via the "Invite Team" option?
Good question, Mikael. I don't know how to explicitly do that other than to use the "Invite Team" option which then adds users individually to that role. I added the user group I created to the role, but that doesn't prompt licenses to be allocated to the users in that group. Is there another way to assign license other than by the "Invite team" option?
To assign licenses you go go admin.atlassian.com > Manage users and from here you assign users product access by either go to each user's profile and enable access, or you can add them to the default access group. Have a look at Update product access settings for more information.
Hi @Ross Blanchard !
Like @Mikael Sandberg said, any user that you want to act as an agent must have a JSM license. So first I would create a group called e.g. "JSM Agents", and I would set this group to have product access to JSM. I would add all user to that group and then on my project I would give this group the project role of Service Desk Agent.
However, keep track of those licenses.
Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events