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I want to be able to use a form in my service management platform then grab the relevant content from the from into an automation. I seem to have difficulties doing this. Can someone help me?
Hi @Todd Hesson ,
There is no straightforward way to retrieve form information. I see 2 possible ways :
First method is getting the information by API calls:
This is information about the forms api - https://developer.atlassian.com/cloud/forms/rest/intro/#about
And this is more information about using API calls in an automation rule
The second method is to retrieve the information via a smart value. The form is stored in a JSON format with the Jira issue. The difficult part is to find out where your information is stored in the JSON.
In the example below, I used a smart value to retrieve information from a form, and store it in a variable in the automation rule.