How can I access the content from a request form in my automation

[Todd Hesson]

I want to be able to use a form in my service management platform then grab the relevant content from the from into an automation. I seem to have difficulties doing this. Can someone help me?

[Kris Dewachter]

Hi @Todd Hesson ,

There is no straightforward way to retrieve form information. I see 2 possible ways :

First method is getting the information by API calls:

This is information about the forms api - https://developer.atlassian.com/cloud/forms/rest/intro/#about

And this is more information about using API calls in an automation rule

The second method is to retrieve the information via a smart value. The form is stored in a JSON format with the Jira issue. The difficult part is to find out where your information is stored in the JSON.

In the example below, I used a smart value to retrieve information from a form, and store it in a variable in the automation rule.

Best regards,

Kris