How I send a Froms to the client, without portal

[Sofia Valeria Arriaga García]

Hi, I have a legal assistance management project to have a control of the contracts, but I want that when the contract is finished, the forms are sent to the client.

The problem is that I do not know how to do it, because the project does not have the option of forms, the proyect does have the client portal, and I do not know how to automate it.

Does anyone know how to do it?

[Joseph Chung Yin · Accepted solution]

@Sofia Valeria Arriaga García -

In General, FORMs setup is done within each project's FORMS UI (via Project settings >> Forms https://<your instance>.atlassian.net/jira/servicedesk/projects/<projectkey>/settings/forms

One typically will use the FORM to create your project's issues where users can fill out to create his/her issues.

Here is a link on how to setup the FORMs - https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

Can you provide how is your contract issue is created for your JSM project?  

Please provide the details, so we can assist you further on setting up the possible automation rules.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Sofia Valeria Arriaga García]

Yes, it is a project of jira work management and what I want is that when the contract expires, the client will be able to qualify the service.

[Olha Yevdokymova_SaaSJet · Accepted solution]

My team developed an add-on - Smart Jira Forms, which will allow you to share forms externally with users via link. Also the form can be shared as embed element on your website or Confluence page.

• no need to add a form to a Jira issue;
• one link - a lot of responses;
• link with no time limit for filling; sharing with users out of Jira;
• add a form link to HTML code of your website, blog, social media or Jira project to get responses from its visitors.

You can set up to create issue with form responses automatically and the form will be attached to issue. Alternatively you can export all responses in CSV or PDF. Hope this will help, let me know if you need further assistance!

[Sofia Valeria Arriaga García]

I get this error, do you know how to fix it?

[Sofia Valeria Arriaga García]

I get this error, do you know how to fix it?