I cannot find out to change the layout of this screen for request types
I can click the 'View Issue Screen' link and can see a long list of all the fields, but what I want is for new request types all have the same Description fields, same context fields etc I just can't find where to globally make changes so all new request types pick up the same fields for the Agents view. I want to be able to change the displayed context fields for all request types for example Assigned Team is a custom field and is always down in the hidden when empty, I want it under reporter regardless of being empty of not.
As suggested in https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/, when you add new custom fields against an issue type's screen which your request types are based on, then the new fields will show up (typically in the "Context fields" section in all the request types that share the same issue type automatically).
However, there is no functionality or global configuration available at this time to allow one to apply a common customized Agent view associated within all request types that share the same issue type automatically. One will need to do it manually for each request type's agent view.
You can search in the Marketplace to see if there are any paid third party add-on that give you the global configuration control for Agent view functionality.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events