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Hiding sub-task in All open tickets

Hello, I am having a minor issue where I created an automation rule to create subtasks based on specific criteria. In this case, the automation rule works but I was hoping there was a way to not show subtasks as "Open Tickets" As these subtasks fall under a Service Request. 

 

Attached is a photo for reference. Subtask in box.PNG

 

1 answer

1 accepted

2 votes
Answer accepted
Fabian Lim Community Leader Jun 02, 2022

Hi @Eugene Kosachevich_

You need to edit the queue's jql filter.  Make sure you are doing an advanced search and put "... And issuetype not in (sub-task)

This will remove the subtasks from showing up.

Regards

Yep, @Fabian Lim  is spot-on - you need to drop the sub-tasks by adjusting the filter.

But "issuetype not in (sub-task)" might not be the best approach for everyone.  If your admins add a new sub-task type, you're going to need to edit the filter to add the new one.

I prefer using a function for this, either

and issuetype not in subtaskissuetypes()

and issuetype in standardissuetypes()

 

They will continue to work, whatever your admins do to your issue type list!  (Epics are considered to be "standard" issue types by those functions).  I'm quite fond of using them in board quickfilters and some types of report as well as in general searches.

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Thank you everyone for your help 

"and issuetype not in subtaskissuetypes()" worked out for me

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