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Hiding statuses from other projects in customer portal

I have separate customer service projects for different clients - when they are logged into their portal, in the requests screen, and then clicking to filter by statuses - they can see statuses from other service desk projects - I just want them to see statuses for that service desk project - is there a way I can achieve this?

Thanks,

 

1 answer

0 votes

Hi @Nick Lucey ,

this is not possible as far as I know. 

My biggest concern/question is: Why do you have separate statuses for different customers? I would always recommend to keep the statuses as generic as possible. 

For the most part we don't - a support ticket shares the same workflow in all projects - but it seems to still show the statuses duplicated for different projects.

We do have different ticket types for some clients vs others though

So for some clients they can brief a change request - which has a different workflow to a support ticket for example and therefore different statuses. 

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