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Hiding request types when creating requests in IT Service Desk



I only want two request types to be provided to users creating tickets on my IT Service Desk board.

I have 'hidden' all types from the portal, but when I go to create a request, they still show in the dropdown options.

I have also removed them Portal Settings.


Can anyone help me hide them from the create ticket dropdown please?




Screenshot 2022-08-13 at 10.38.20.png


Request type still shows in dropdown

Screenshot 2022-08-13 at 10.37.44.png

2 answers

1 vote
Tansu Akdeniz Community Leader Aug 13, 2022

Hi @Marcus Tezcan 

As I know, it is just hidden from portal, not from Jira internal UI. Agents can still create these requests.

0 votes

@Marcus Tezcan -

When request type is hidden from the portal, it is only not available in the portal UI.  If you really want to remove it from the dropdown list (ie. creating an issue via Project UI create button) for the Request Type, then you will have to delete the actual request type from your project.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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