1. You can hide it quite easily, let's see ;) You go to project settings, request types, you click on the form you want to hide a field from and you click on the "Request form" tab on the top of the page.
Each field will be displayed. You can hide whatever you want with the Hide option on the right of each field. You will however need to set a default value for this hidden field. Also and maybe better in your case, you can just remove this field from this form because your client don't need it (use the remove button instead). It will not disappear from your agent view.
2. You need to make a slight change in your workflow. Go on the workflow of your project. Click on the transition Resolve and uncheck the box "Show transition in the customer portal". Your client won't be able to resolve himself/herself the status.
Let me know if it helped you. :)
So to be clear, you want to hide it for agents and for customers, whenever an issue is created ?
If you want to get rid of it completely, you may want to creat a field configuration and a field configuration scheme to hide it completely from all forms. I answered a similar request here if it helps you.
Could you provide us with the view you want to delete this field from please ? This would be great :)
I think that is impossible to completely remove this option. But, if you do not use the Organizations option in Jira, you can go to Project settings > Customer permissions, then select"Other customers in their organization. This option only allows them to search for customers in their organization"
That may disable the option for the customer, however the agents will continue seeing it i think.
Tell me if it worked. :)
And if that is good for you, don't forget to accept my answer to improve related searches for future users.
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