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Hide Service Project on Portal

I have a Service Desk Portal with 2 projects currently visible. I've created a new project as a test and the project has appeared on the Service Desk Portal!

Is there a way to change this so the project doesn't appear on the portal?

2 answers

0 votes

Hi @Ben ,

you should just provide no access to customers to that portal. 

We have the following KB article noting the configuration needed to set this up:


Removing "The Service Desk Customer - Portal Access" from the project permission scheme is not advisable. The way to allow users (or customers with restricted portal access) to only see the Service Desk project(s) they are assigned to, is the following:
  1.  Create a Service Desk Project (e.g. ProjectA)
  2.  Create a user (e.g. UserA)
  3.  Give UserA the 'Service Desk Customers' Project Role for ProjectA (or any other Project Role, depending on your needs)
  4.  Go to Project Settings (lower left corner of the project settings page). In Customer Permissions select Customers who are added to the project
  5.  Now select 'Customers' in your project menu, and see that only the users that had a Project Role assigned in step #2 are in the list.

Repeat above steps for each Service Desk project and provide your customers with a single URL to find a list of all the customer portals they can access and the requests they created in each one: https://<instance_name>  
0 votes
Liam Green Community Leader May 22, 2022

Hi @Ben 

There is no way to hide it - but it will only appear on the Portal if you have access to it.

If a user or customer doesn't have access to your test project then they won't see it in the Portal.

You could test this by giving a personal email access to just your test project then log in with it and see what you can see

Hope that helps

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