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Hide Custom Field in Customer Portal after Submission

Danny Marshall
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May 21, 2024

I currently have request that uses a workflow that requires approval. Our customers create request through our portal, we don't use the email channel to create requests.

I would like to add some custom fields that should only be visible when the customer creates the request through the portal and on the issue page for agents.

Once the ticket is submitted, I would like these particular fields to be hidden on the customer portal, this is because there is sensitive information contained in these fields that I do not want the approvers to see.

Is there a way to achieve this?

 

 

1 answer

1 vote
Vijay Dadi
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June 11, 2024

We can hide them in the JSM but not from the customer portal. Hope there is any app in marketplace which can do this.

Danny Marshall
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June 12, 2024

Thanks @Vijay Dadi I thought that may be the case.

 

Like Vijay Dadi likes this

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