Hide Custom Field in Customer Portal after Submission

[Danny Marshall]

I currently have request that uses a workflow that requires approval. Our customers create request through our portal, we don't use the email channel to create requests.

I would like to add some custom fields that should only be visible when the customer creates the request through the portal and on the issue page for agents.

Once the ticket is submitted, I would like these particular fields to be hidden on the customer portal, this is because there is sensitive information contained in these fields that I do not want the approvers to see.

Is there a way to achieve this?

[Vijay Dadi]

We can hide them in the JSM but not from the customer portal. Hope there is any app in marketplace which can do this.

[Danny Marshall]

Thanks @Vijay Dadi I thought that may be the case.