Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Hi, Need help in create autiomation to notify the multiple particaipants in a ticket

Jitendra Injam
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2023

Hi, Need help in create automation to notify the multiple participants in a ticket

2 answers

1 vote
Dan Breyen
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 11, 2023

Hi @Jitendra Injam  Welcome!  Would it be possible to give some more context behind your Automation?  If the participants are watchers on the issue, they will get notifications. Users can also select to Watch their issues when they interact with them under 'Settings/Personal Jira Settings' so if they comment on it, (interacting) they will automatically watch it.  Also, if they get added as a Request Participant, they will be added as a watcher by default.  

Hope that helps.

Jitendra Injam
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2023

Hi @Dan Breyen  Thanks,

Some tickets we assign them multiple participant, they check and based on their convenience they will work on those tickets. In this case ticket status is unassigned as it is not assigned to particular individual

We have created automation to trigger an email to Assignee when there is SLA breach.

But in case of multiple participant that automation trigger wont work.

We are looking some one can provide the solution to send SLA notification breaches to multiple participants

0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 22, 2023

Hi @Jitendra Injam 
Welcome to the Community!

This can be done with the SLA Time and Report add-on, but I'm not sure whether it is possible to notify a group of users in Jira Automation.
In any case, you can use the 30-day add-on trial to try this app functionality yourself — to make SLA notifications for several people.

Hope it helps. Kateryna from SaaSJet team

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events