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Hi! , Making Comment Field Mandatory for an Action

Sharon Ramdawor
Sharon Ramdawor Apr 10, 2023

is there a way to Make Comments field Mandatory when the Priority level of an Issue is Changed in Jira Service Management Cloud.

 

Thanks in advance

Regards

SR

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Jeroen Poismans
Jeroen Poismans
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Apr 11, 2023

Hi there and Welcome!

Typically I solve this by creating an extra transition (All to All), in this case called "Set Priority". In this transition you show a transition screen where you can set / change the Priority and add a comment.

Important is to add a validator on this transition to set the comment field required.

 

Hope this helps!

Jeroen

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Sharon Ramdawor
Sharon Ramdawor Apr 12, 2023

Hi Jeroen

 

Thanks for your reply,  will apply and check as suggested, 

 

Regards

Sharon

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