Hi! , Making Comment Field Mandatory for an Action

[Sharon Ramdawor]

is there a way to Make Comments field Mandatory when the Priority level of an Issue is Changed in Jira Service Management Cloud.

Thanks in advance

Regards

SR

[Jeroen Poismans · Accepted solution]

Hi there and Welcome!

Typically I solve this by creating an extra transition (All to All), in this case called "Set Priority". In this transition you show a transition screen where you can set / change the Priority and add a comment.

Important is to add a validator on this transition to set the comment field required.

Hope this helps!

Jeroen

[Sharon Ramdawor]

Hi Jeroen

Thanks for your reply,  will apply and check as suggested, 

Regards

Sharon