Hi, I am using the free version of JIRA service manager and trying to integrate JSM with Opsgenie. When I try to add the integration from Opsgenie teams, its saying I need to enable the connection first from settings.
When I go to settings -> Atlassian products -> Jira service manager, its giving me an option to install the app. But I already have both Jira service manager and opsgenie installed and available in my apps.
What can i do? please help!
Hello @Sumana Annapareddy
Welcome to the Atlassian community.
Are you referencing this page?
https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management-cloud/
Are you using a Free or Essentials plan for Opsgenie?
Can you provide a screen image of what you see?
HI @Trudy Claspill Trudy, thanks for the reply.
Yes. I am going through the steps mentioned in the same link.
I am using the free version of both Opsgenie
Here is the screen shot.
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