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Helpdesk tickets are not generating automatically when users send emails to our Helpdesk.

Licenses ProvWater
Licenses ProvWater September 2, 2021

We had Jira Service Desk setup to create emails automatically after users send email to our helpdesk dedicated distribution list, but tickets stop being created.

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Dirk Ronsmans
Dirk Ronsmans
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September 2, 2021

hey @Licenses ProvWater ,

This could be a lot of things to be honest.

  • Have you verified your email handler to see if there is anything in the logs about the failure?
  • Is the request type that the incoming emails are linked to changed? (make sure only summary and description are mandatory at the most)
  • Anything in the logs generally?
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