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Help with referencing data between Objects

Louie Goode March 26, 2024

I have created 2 Objects in Assets.  One is called "Locations", and the other is called "Merakis". Both of them were imported via CSV with a column (primary key) called "Location Number". What I want to happen is that when I create a ticket it will show me the the location information and additional "Meraki" data in the issue view. I thought that since they both share the "Location Number" that it would display the data.  I also created the Asset custom field, and I am able to see Meraki fields to display but I nothing comes into the ticket created outside of the Location information I choose. This evidently did not work.

I read about using references, however when I use a reference within the "Locations" object it only points me to the object "Meraki" to choose data and will not display existing data in the created ticket. I tried countless tutorials online that don't provide a good answer. What am I missing?

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