Help with Insight Discovery Import Error "instream parameter is null"

[Scott Chapman]

I am working to import a Discovery Tool export into Insight.  I am using the DSC option and importing the zip file that the Discovery tool creates.  When I go to do the import I get the error "Instream parameter is null".  Has anyone run into this issue?  What was the resolution?

[Wout.Wynen]

Hey, i've still got the same problem:

18/04/2023 7:21:32 : Exceptions:
18/04/2023 7:21:32 : Failed to get FetchUploadCredentials from Cloud
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<FetchUploadCred
entials>d__14.MoveNext() in C:\build\DISCOVERY-DISCOVERYCLOUDRELEASE-BUILD\Disco
Tools\Cloud\Services\InsightHttpService.cs:line 194
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNot
ification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<UploadFile>d__1
3.MoveNext() in C:\build\DISCOVERY-DISCOVERYCLOUDRELEASE-BUILD\DiscoTools\Cloud\
Services\InsightHttpService.cs:line 161
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Insight.Discovery.Collector.Program.TransferFiles()
18/04/2023 7:21:32 : HttpRequestException throw in GetFromJsonAsync
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetFromJsonAsyn
c>d__18`1.MoveNext() in C:\build\DISCOVERY-DISCOVERYCLOUDRELEASE-BUILD\DiscoTool
s\Cloud\Services\InsightHttpService.cs:line 364
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNot
ification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<FetchUploadCred
entials>d__14.MoveNext() in C:\build\DISCOVERY-DISCOVERYCLOUDRELEASE-BUILD\Disco
Tools\Cloud\Services\InsightHttpService.cs:line 184
18/04/2023 7:21:32 : Response status code does not indicate success: 400 (Bad Re
quest).

I have tried a couple things, but nothing seems to work:

- There is no password on the zip

- The files to be uploaded are not in a subfolder

- This is the newest version of Jira Cloud Discovery

- Our firewall does not block anything

- My Cloud Token is valid

Can anyone help me with this issue? 

Thanks.

[Mogens Hald Kristensen]

I have just upgraded tp Discovery 3.1.4 with the Export option "Cloud", which should do the discovery and upload/sync right away - not having to run an import !

It comes with the same error: 14-12-2022 11:04:41 : Failed to get FetchUploadCredentials from Cloud

- aftes it has said: Token is valid

It stores the zip file and it looks okay.

Any ideas ?

[Chris Schneider]

Hi @Scott Chapman ,

I just had the same error. After uploading my *.zip, I could not continue with the setup of the import.

I then checked the content of my zip. Within the zip, there was a folder, which contained all the necessary files. As soon as I removed the folder and moved the files directly into the zip - without subfolder - I could preceed with the setup.

[Scott Chapman]

Here is a bit more info.  This is the log from the Discovery tool.

1/26/2022 1:46:40 PM : Start transport process.
1/26/2022 1:46:40 PM : Error getting host from export path
1/26/2022 1:46:40 PM : Exceptions:
1/26/2022 1:46:40 PM : Object reference not set to an instance of an object.
at Insight.Discovery.Tools.FormHelper.GetSSHHostFromPath(String path) in C:\Source\discovery\DiscoTools\Forms\FormHelper.cs:line 55
1/26/2022 1:46:42 PM : Token is valid
1/26/2022 1:46:42 PM : Getting authentication to upload file to Media Server...
1/26/2022 1:46:44 PM : Response status code does not indicate success: 400 (Bad Request).
1/26/2022 1:46:44 PM : Failed to get FetchUploadCredentials from Cloud
1/26/2022 1:46:44 PM : Exceptions:
1/26/2022 1:46:44 PM : HttpRequestException throw in GetFromJsonAsync
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetFromJsonAsync>d__18`1.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 356
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<FetchUploadCredentials>d__14.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 184
1/26/2022 1:46:44 PM : Response status code does not indicate success: 400 (Bad Request).
at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at System.Net.Http.Json.HttpClientJsonExtensions.<GetFromJsonAsyncCore>d__9`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.InsightHttpClients.HttpClientWrapper.<GetFromJsonAsync>d__3`1.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\InsightHttpClients\HttpClientWrapper.cs:line 0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<>c__DisplayClass18_0`1.<<GetFromJsonAsync>b__0>d.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Polly.Retry.AsyncRetryEngine.<ImplementationAsync>d__0`1.MoveNext() in /_/src/Polly/Retry/AsyncRetryEngine.cs:line 69
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Polly.AsyncPolicy.<ExecuteAsync>d__21`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetFromJsonAsync>d__18`1.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 0
1/26/2022 1:46:44 PM : Could not upload file 8DF91_00001_2022-01-26_1346_0616.zip to cloud
1/26/2022 1:46:44 PM : Exceptions:
1/26/2022 1:46:44 PM : Failed to get FetchUploadCredentials from Cloud
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<FetchUploadCredentials>d__14.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 194
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<UploadFile>d__13.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 161
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Insight.Discovery.Logic.FileTransfer.TransferFile() in C:\Source\discovery\Discovery\Logic\FileTransfer.cs:line 199
1/26/2022 1:46:44 PM : HttpRequestException throw in GetFromJsonAsync
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetFromJsonAsync>d__18`1.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 356
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<FetchUploadCredentials>d__14.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 184
1/26/2022 1:46:44 PM : Response status code does not indicate success: 400 (Bad Request).
at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()
at System.Net.Http.Json.HttpClientJsonExtensions.<GetFromJsonAsyncCore>d__9`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.InsightHttpClients.HttpClientWrapper.<GetFromJsonAsync>d__3`1.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\InsightHttpClients\HttpClientWrapper.cs:line 0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<>c__DisplayClass18_0`1.<<GetFromJsonAsync>b__0>d.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 0
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Polly.Retry.AsyncRetryEngine.<ImplementationAsync>d__0`1.MoveNext() in /_/src/Polly/Retry/AsyncRetryEngine.cs:line 69
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Polly.AsyncPolicy.<ExecuteAsync>d__21`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Insight.Discovery.Tools.Cloud.Services.InsightHttpService.<GetFromJsonAsync>d__18`1.MoveNext() in C:\Source\discovery\DiscoTools\Cloud\Services\InsightHttpService.cs:line 0
1/26/2022 1:46:44 PM : Finished transport process.

[Rocco Cardillo]

Per risolvere l'errore ho creato il file .zip dal Discovery tools senza impostare alcuna password.

[nurul akther]

I don't have any password for .zip files but still getting the similar error.

[cbaker]

Hi @Scott Chapman Did you manage to resolve this, I'm having the same problem?

[Arefin Imroz]

I am facing the same issue while trying to import the file from the import location I created in Asset Discovery. 

[cbaker]

I resolved it by making sure the export did not have a password on it - even if there was and you remove it, it will still not work.

[Dave James]

I'm having the same issue and there is no password on the ZIP file.