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Help To parse email and classified it, torught the text?

Marco Martinato
Marco Martinato
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May 17, 2023

I just excuse my self for my poor english , i would like to know i f there is a way to analyze the text or object/title of a ticket through some keyword and assign it automaticall to a member of my team.

Also the suggestions to cosult some article or material could be really useful btw i m really new to atlassian world

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Brogen Wheeler
Brogen Wheeler May 17, 2023 • edited

Hey Marco!
I found this article linked below.
Before going any further I will let you know how I handle this. Summary or description can lead to a lot of error just from users entering whatever they would like.

I would recommend not using email if possible and using issue types linked to requests or a Drop down custom field to refine your automation.

If that is not an option I would use Summary or Description field conditioning using "contains" again this might be messy and have wrongly assigned tickets.
 

Article: Automatically assign created issues based on criteria in Jira 

Best of luck!

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