Help! How to get a User Property as custom field into an issue?

[Tamara Voss]

Hi there, 

I am new to Jira and need help on getting User Property "Department" into the Issue form. I found the custom field type "User Property Field (<255 characters)", but did not find how to get the Reporter's Department value in there. What am I missing?

We are using Jira Service Desk Cloud.

Any help would be very much appreciated. Will be on vacation after Friday this week, would be so great if I could get this sorted before...

Greetings!

Tamara

[aleksandr_pavlovic]

Hello :)

You have to add a default value to a "User Property Field" you've created.

JIRA Administraton -> Issues -> Custom Fields -> User Property Field (<255 characters) -> configure -> Edit default value -> add

The format for the field’s defauft value is: <fieldname>:<user property name>, where <fieldname> can be “reporter”, “assignee” or the name of any other custom field that will return the login name of a user.

For example, if you create a User Picker (single user) custom filed called Customer and have a user property called “Phone” setting the User Property’s default value to “Customer:Phone” will return the value of the phone number of the currently picked user.

Well, better late than never.

[Kerli Loopman]

@aleksandr_pavlovic is there any way to make user properties synced from Azure AD? For example to add users manager and department to properties. Can't find a solution without plugins for that to use in user property custom field.

For JSM users it is possible to create users as Assets objects and request the Department from there but any suggestions for user property? Or what are the common use cases for user properties? 

[ASP Systems]

Hello @aleksandr_pavlovic

Can we use worklogauthor instead of reporter or assignee?

Thank you.

Best regards,

[Rodney Dsouza _Atlassian Certified Expert_]

yea, what aleksandr said above seems like total nonsense.    This type of field just a user-picker field.  

Here is the Atlassian documentation that says for this field type "Choose multiple users from the user base via a popup picker window."

[Arief Halim]

Is this only work for Jira Service Management or also for Jira Software?
Because I've tried assignee:displayName (default attribute) assignee:phoneNumber (custom attribute), both didn't work.

[Rodney Dsouza _Atlassian Certified Expert_]

@Arief Halim  see my answer from today above

[Arief Halim]

Hi @Rodney Dsouza _Atlassian Certified Expert_ 
I'm already using @aleksandr_pavlovic sample:

1. assignee:displayName
2. assignee:phoneNumber
3. customfield_10102:displayName

All never works...

assignee is the default attribute, which is a single-user picker

my customfield_10102 is also a single-user picker.

Like others mentioned, maybe it was working at 2020, but now it broken

[Station Master]

Hi,

I have added the property key & value to the user and have added the default value as explained above yet this field is not showing when I am creating a ticket. I'm not sure what I'm missing, would it be possible to share some screenshots outlining all the steps required?

Thanks

[Cory Beck]

If the field is not showing on the create screen then you add the field to the create screen

[BG Pantaleon]

I have added the custom field on the create screen but still not showing anything on the issue view. It is not pulling any data.