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Help Desk Agent Notification

Naveen Basar
Naveen Basar March 15, 2022

Hi, I have few agents and even myself (administrator),are not receiving notifications when customers create service requests. I searched many answers for same qeustion in Atlassian community, but still I did not get proper solution. Could you please help me out, spent a lot of time on this piece.

 

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NaveenBasar

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Jack Brickey
Jack Brickey
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March 15, 2022

Can you check your notification scheme? For example, below I notify: watchers, current assignee, Service desk team, reporter.

 

2022-03-15_14-45-05.jpg

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