Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Help Center hide or remove other portal links?

Hello all,


I am creating test Service Management projects but I don't want them showing up on our production Help Center Portal:


Is this possible please? I have gone through the Help Center configuration layout pages but nothing there lets me hide or remove those cards...



2 answers

2 accepted

1 vote
Answer accepted

@Baylor Peak -

I know if you change the customer permission configuration for the projects that you want to hide, then you can already achieve it.  If the users are not added to your projects, then they will not see the project via your portal.  Unless I missed in understanding of your ask.


Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

1 vote
Answer accepted
Brant Schroeder Community Leader Nov 05, 2021

@Baylor Peak Any service desk that has the service project access set to anyone on the web will appear in the help center.  If the service desk is set to customers added by agents and admins then it will only be visible to the customers that have been added to that service desk.  It is something that Atlassian is working on at this time.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

657 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you