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Rather than showing a complete service request form (in fact any form) I would like to guide the user through the ticket.
I am looking at putting key questions on different pages and giving a detailed description of what they must do. You can add descriptions for each question but looks a bit overwhelming and messy when you have 20+ questions to fill in.
You could start by creating a dynamic form in Jira Service Management. Depending on the answers your user provides, you can then show the next questions for them. I don't think there is an option to use different pages however, and as such I do believe your form will end up being chaotic at the end (for the creator and maintainer).
Hope this helps