Having issues with customer creating ticket on JIRA portal

[Adrian Bass]

When a customer goes to create a ticket these are the errors I get. I only have two option for ticket creation. Any ideas on what this could be? I created a new request with the same fault. This is a team managed service project?

[Adrian Bass · Accepted solution]

The fix was due to the permissions for the Project Lead being changed to non agent status thus not allowing the auto assign feature to work.

[Kian Stack Mumo Systems]

Thanks for letting us know what the solution was!

[Mikael Sandberg]

Hi @Adrian Bass,

Welcome to Atlassian Community!

Is the "Details of Requested Change" field on the request type form? If not then you would either have to add it or make the field optional. Any fields that you have marked as required either in the field configuration scheme or in the workflow has to be on the request type form. 

[Benjamin]

Hi @Adrian Bass ,

Based on the errors seen, you would need to to the request type configuration and inspect the field. The first message indicates that there is a field set to hidden but it needs a default value to be set. 

For the 2nd message, check if you have any automation rules set to validate the text you place in the Details of Requested Change field"

[Kian Stack Mumo Systems]

@Adrian Bass, 

Do you have a hidden field on your request types?

Thanks,

Kian

[Adrian Bass]

No hidden fields. Not that I can see. 

[Kian Stack Mumo Systems]

Can you show the back end of the request types?

[Adrian Bass]

Let me know if this is not enough. 

[Mikael Sandberg]

The required field "Details of Requested Change" is not on the request type, you have to add that field or make it optional.