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We launched the "Similar Requests" panel in Jira Service Management several months ago and I was looking to hear from you.
It is a feature that helps you identify similar requests so you, as an agent, can figure out whether there are duplicate issues that you can close or previous tickets that will help you resolve issues easier.
This is not a marketing post, I'm really looking to understand what you think of this feature so we can make it better.
If you have three minutes, I'd love to get your thoughts on the feature, just click on this link to access our survey.
Or, just add your thoughts as comments below! Would love to hear from you.
Looking forward to hearing from you,
Product manager, Jira Service Management