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Has anyone done any customization of the JSM Request Center outside of what Atlassian supports?

Hi all.   I am used to a portal that allows for a ton of customization to make the user experience as simple and straight-forward as possible.   To me the JSM Request Center doesn't do that once you get a lot of projects out there.


Has anyone done any customizations?   Just curious.   I did add myself as a watcher on this issue 

1 answer

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Hi @Gail Boozer 

There's a few options such as...

  • Groups: Organise Request Types into Groups, if there's too many independently
  • Forms: Use Forms  to create more powerful request forms (for example - with questions that only show dependent on other field options)
  • ...etc

I guess it depends - what are you looking to customise further? What's your current pain point/need?


Thanks Stephen.   

What I wanted to customize was the actual layout and cosmetics of the entire request center.   Example - As we grow I don't want 1 "card" for every JSM project but would like to group those together (beyond portal grouping) as well as things like changing the layout maybe to smaller card icons with a place for more text to show.   

The ultimate goal is to be able to layout / document every JSM project so users know exactly what each one does without having to click into it.   I tried to standardize the project settings descriptions, but they only hold so many characters.

Screen Shot 2022-05-09 at 8.43.55 AM.png

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