HR team to see Hr ticket

[Tomas Fernandez]

Hello! 

I am looking for a solution of this problem we are facing. 

A member of the HR teams creates an Onboarding ticket, but the rest can not see it so sometimes it comes twice or even more. 
Is any action I can take to allow a group to see the same tickets? (as customers)

Thank you in advance :)

[Mikael Sandberg]

Hi @Tomas Fernandez,

Welcome to Atlassian Community!

You could do this by creating a customer organization for HR and add the HR members to it, and then configure the project to share requests with the organization. Please have a look at Group customers into organizations for more information. 

[Tomas Fernandez]

Thanks Mikael! 
I have the organization created. 
My doubt now is how do I do to share within this organization just these 2-3 types of requests? And denyig them to see the rest of the tickets. 

Thanks in advance!!! :)

[Mikael Sandberg]

You can't make request types available for just a subset of users/customers. The only way around that would be to use a separate project that those specific users have access to.

[Tomas Fernandez]

With automations worked. Thanks. 

[Mikael Sandberg]

Hey @Tomas Fernandez, not sure if you have seen the latest What's New in Jira Service Management but you are now able to restrict request type to specific users and groups. 

[Caity Belta]

Hi @Tomas Fernandez !

First of all, glad you got an answer to your question here!

I just came across your post. I'm working with Atlassian JSM Product Managers. We recently created an HR Professionals community group. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers and product managers can talk about how they are using (or wish they could be using) Atlassian Products for HR applications. If that sounds interesting, check it out & join! Thanks! Caity